1. No Returns and Refunds for Digital Products
Due to the nature of digital products, Bluthy Wellness Shop maintains a strict no returns and refunds policy. All sales of digital products, including digital stickers, workbooks, printables, and wallpapers, are final and non-refundable.
2. Reporting Issues
If you encounter any issues with your digital product, such as defective or incorrect downloads, please follow the steps below to report the problem:
- Email Us: Send an email to hello@bluthywellness.com with the subject line “Product Issue – [Order Number]”.
- Details: In your email, include your order number, a detailed description of the issue, and any relevant screenshots or files that can help us understand the problem.
3. Customer Support
Our customer support team is available to assist you with any download issues as soon as possible during weekdays only. We aim to respond to all inquiries promptly to ensure a quick resolution.
4. Time Frame for Reporting Issues
To be eligible for resolution, any issues with digital products must be reported within 7 days of purchase. Reports made after this period may not be eligible for support or replacement.
5. Replacement Policy
In cases where the digital product is found to be defective or incorrect, Bluthy Wellness Shop offers a replacement of the same product. To request a replacement, please email us at hello@bluthywellness.com with the details outlined in Section 2.
6. Contact Information
For all issues related to returns, refunds, or replacements, please contact us at hello@bluthywellness.com. We are committed to providing excellent customer service and resolving any issues promptly.
7. Legal Disclaimer
Bluthy Wellness Shop strives to ensure that all digital products are delivered in perfect condition. However, we are not liable for any issues arising from the misuse or unauthorized modification of our digital products.